1. Introduction
These Terms of Service govern the use of www.softloomcover.com and the purchase of products offered through the website. The website is operated by UNITED LINEN MANUFACTURING AND SUPPLIES PRIVATE LTD. (Registration No. 202101394K), trading under the official brand name Softloomcover.
By accessing this website or placing an order, customers agree to be bound by these Terms of Service.
2. Business & Corporate Information
- Company Name: UNITED LINEN MANUFACTURING AND SUPPLIES PRIVATE LTD.
- Registration Number: 202101394K
- Brand Name: Softloomcover
- Registered Office Address: 8 Gul Street 3, Singapore 629265
- Warehouse Address: 8 Gul Street 3, Singapore 629265
- Customer Support Email: cotton@softloomcover.com
- Telephone Contact: +65 68635023
3. Product Information & Variations
Softloomcover offers premium cotton and linen tablecloth products through its website.
Product descriptions, dimensions, photographs, and colours are provided to assist customers in making informed purchasing decisions. Minor variations in colour, texture, or appearance may occur due to individual display settings, lighting conditions, production batch variations, or standard textile measurement methods.
4. Order Acceptance
An order submitted through the website constitutes an offer to purchase products. All orders are subject to acceptance and stock availability.
Customers are responsible for providing complete and accurate information during the checkout process, including delivery details and contact information. An order confirmation email confirms receipt of the order request but does not constitute final acceptance of the order by the company.
5. Pricing and Payment
All prices displayed on the website are shown in the applicable currency selected by the customer at checkout. Customers are responsible for ensuring that payment information submitted during checkout is accurate and fully authorised. Applicable taxes, duties, or other localized charges, where required by law, will be clearly displayed during the checkout process.
6. Order Processing
Orders are generally processed within 1–3 business days following successful order confirmation. Processing times may vary slightly during public holidays, periods of increased order volume, or where additional order verification is required. Business days exclude weekends and official public holidays.
7. Shipping and Delivery
Softloomcover partners with established international carriers, including DHL, FedEx, UPS, and equivalent priority delivery services.
- Estimated Delivery Time: Following dispatch, estimated delivery times to European destinations are generally between 5 and 9 business days.
- Delivery Estimates: Delivery timeframes are estimates only and may be affected by circumstances outside the reasonable control of the company or the carrier.
- Tracking: Customers will receive official shipment tracking notifications by email. Tracking updates may be issued at key stages, including dispatch, carrier processing, transit updates, and local delivery activity.
8. Risk of Loss and Transfer of Goods
For customers located within the European Economic Area (EEA) and other jurisdictions where mandatory consumer protection legislation requires, the risk of loss or damage to goods remains entirely with Softloomcover until the goods are delivered into the physical possession of the customer or a person designated by the customer to receive the goods.
The transfer of risk shall not occur merely upon handover of the goods to a carrier. Nothing in these Terms shall limit any mandatory consumer rights that cannot be excluded under applicable local law.
9. Delayed, Lost, or Undelivered Shipments
If an order exceeds the standard delivery timeframe, customers should contact Softloomcover immediately at cotton@softloomcover.com.
Upon notification, we will initiate a formal investigation with the relevant carrier. Following a review of the available information and carrier findings, an appropriate resolution will be offered, which may include a replacement shipment or a refund where justified by the circumstances. Each case will be assessed individually based on carrier records and objective evidence.
10. Right of Withdrawal (EU Consumer Policy)
For customers located in the European Union and other jurisdictions where equivalent statutory rights apply, consumers have the right to withdraw from a purchase within 14 days from the date on which the goods are received into their physical possession.
- Notification: To exercise the right of withdrawal, customers must notify Softloomcover via email before the 14-day withdrawal period expires.
- Return Timeline: Returned products must be sent back within 14 days after the notification of withdrawal.
- Product Condition: Returned items must be unused, in substantially the same condition as received, and include all original packaging and components.
- Refund Processing: Refunds will be processed after the returned goods have been received and inspected, or after satisfactory evidence of return has been provided.
- Return Shipping: The customer is responsible for return shipping costs unless applicable law provides otherwise.
11. Damaged or Defective Items
If a product arrives damaged, defective, or materially different from the product ordered, the customer should contact Softloomcover by email within a reasonable period after delivery. Customers may be requested to provide clear photographic evidence showing the condition of the item and its packaging.
Where the evidence demonstrates that the item arrived damaged or defective, Softloomcover will, in accordance with applicable consumer protection laws, promptly provide a replacement item or a full refund. For approved claims involving damaged or defective products, return of the affected item will generally not be required where photographic evidence is sufficient to assess the claim.
12. Refund Policy
Approved refunds will be issued exclusively using the original payment method used for the purchase, unless otherwise required by law. The time required for funds to appear in the customer’s account may vary depending on the policies and processing times of the customer’s financial institution.
13. Customer Responsibilities
Customers using www.softloomcover.com agree to:
- Provide accurate, current, and complete order and contact information.
- Use the website lawfully and for its intended retail purposes.
- Refrain from activities that interfere with or disrupt the operation of the website.
- Comply with all applicable local and international laws and regulations.
14. Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable governing law. To the extent permitted by law, Softloomcover shall not be liable for indirect, incidental, or consequential losses arising from the use of the website or the purchase of products.
15. Privacy and Data Protection
The collection, storage, and processing of personal data are strictly governed by the website’s Privacy Policy and Cookie Policy. Customers are encouraged to review those documents before completing a purchase.
16. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of Singapore. Where mandatory consumer protection laws of the customer’s country of residence (such as within the EU) provide greater protection, those mandatory provisions shall apply to the extent required by law.
17. Contact Information
For formal correspondence or support enquiries regarding these Terms, please contact us:
- Legal Entity: UNITED LINEN MANUFACTURING AND SUPPLIES PRIVATE LTD.
- Address: 8 Gul Street 3, Singapore 629265
- Email: cotton@softloomcover.com
- Telephone: +65 68635023