1. Overview
This Shipping Policy applies to all orders placed through www.softloomcover.com. Softloomcover is a brand operated by UNITED LINEN MANUFACTURING AND SUPPLIES PRIVATE LTD. (Registration No. 202101394K).
- Company Registered Address: 8 Gul Street 3, Singapore 629265
- Official Dispatch Address: 8 Gul Street 3, Singapore 629265
By placing an order through our website, customers acknowledge and agree to the comprehensive terms set out in this Shipping Policy.
2. Order Processing Time
Orders are generally processed, verified, and securely packaged within 1–3 business days following successful order confirmation.
- Business days strictly exclude weekends and official public holidays.
- Processing times may vary slightly during periods of seasonal order volume, public holidays, or where additional safety verification is required for order details.
- Customers will receive an automated order confirmation email immediately after a successful purchase.
3. Shipping Destinations
Softloomcover primarily serves and delivers to customers located within European countries. The availability of specific localized shipping services may vary depending on the destination and destination carrier coverage.
4. Delivery Timeframes
Following dispatch from our facility, delivery to European destinations generally takes approximately 5–9 business days.
Please note that delivery times are realistic estimates and may vary depending on destination routing, customs clearance procedures where applicable, carrier operational constraints, extreme weather conditions, public holidays, and other external circumstances affecting international transportation services. The estimated delivery period begins immediately after the order has been officially dispatched.
5. Trusted Carriers
To facilitate secure and efficient international deliveries, Softloomcover partners exclusively with established global carriers, including:
- DHL
- FedEx
- UPS
- Comparable priority premium delivery services
The exact carrier used for a particular shipment will be selected based on the destination country, routing requirements, and overall operational efficiency.
6. Comprehensive Shipment Tracking
Customers will receive detailed shipment tracking notifications sent directly to the email address provided during checkout. Automated tracking updates will be issued at all key shipment stages, including:
- Official order dispatch from our facility
- Arrival at carrier international processing hubs
- In-transit routing updates
- Local delivery activity and final delivery confirmation
Customers are responsible for ensuring they provide a valid, accurate, and accessible email address when placing their order.
7. Delivery Delays & Resolution
While the vast majority of shipments arrive safely within the estimated delivery timeframe, occasional delays may occur due to circumstances beyond the reasonable control of our company or the carrier. If your order exceeds the standard estimated delivery window, please contact our customer support team immediately at:
- Email: cotton@softloomcover.com
Upon notification, we will initiate a formal investigation with the relevant carrier to determine the exact status of your shipment. Following a review of the available shipment records and carrier findings, an appropriate resolution will be provided based on the facts. Depending on the objective outcome of the investigation, this will include a priority replacement shipment or a full refund. Each case will be assessed individually and fairly based on official carrier records.
8. Customer Delivery Information Responsibilities
Customers are entirely responsible for providing complete, current, and accurate delivery information during the checkout process. Incorrect, incomplete, or outdated delivery information may result in logistical delays or unsuccessful delivery attempts by the carrier.
Where a shipment is officially returned to our facility due to inaccurate or insufficient delivery information provided by the customer, additional delivery arrangements and shipping costs may be required before a reshipment can be organized.
9. Receipt and Inspection of Goods
Customers are encouraged to inspect their delivered packages within a reasonable period after receipt. If a package arrives visibly damaged by the carrier, or if the cotton/linen contents appear damaged upon opening, customers should contact Softloomcover promptly via email and provide clear photographs showing the condition of the outer packaging and the affected product. This significantly assists our team in the carrier claim review and immediate resolution process.
10. Contact Information
For any shipping-related enquiries, logistics updates, or support, please contact us directly:
- Legal Entity: UNITED LINEN MANUFACTURING AND SUPPLIES PRIVATE LTD.
- Corporate Address: 8 Gul Street 3, Singapore 629265
- Customer Support Email: cotton@softloomcover.com
- Telephone Contact: +65 68635023