1. Introduction
This Privacy Policy explains how Softloomcover collects, uses, stores, and processes personal data through www.softloomcover.com. Softloomcover is a brand operated by UNITED LINEN MANUFACTURING AND SUPPLIES PRIVATE LTD. (Registration No. 202101394K).
For the purposes of applicable data protection laws, including the Singapore Personal Data Protection Act (PDPA) and the European Union General Data Protection Regulation (GDPR), the data controller responsible for personal data collected through this website is:
- Legal Entity: UNITED LINEN MANUFACTURING AND SUPPLIES PRIVATE LTD.
- Registered Address: 8 Gul Street 3, Singapore 629265
- Email Contact: cotton@softloomcover.com
- Telephone Contact: +65 68635023
By accessing or using this website, you acknowledge the practices described in this Privacy Policy.
2. Personal Data We Collect
We may collect and process the following categories of personal data:
- Identity Information: Full name, billing information, and delivery information.
- Contact Information: Email address, telephone number, and postal address.
- Order Information: Products purchased, order reference information, transaction details, and customer communications relating to orders.
- Technical Information: IP address, browser type, device information, website usage information, and cookie preferences.
3. How We Use Personal Data
Personal data may be processed only where there is a lawful basis for doing so under applicable legislation, specifically for the following purposes:
- Processing, fulfilling, and administering customer orders
- Providing dedicated customer support and responding to enquiries
- Managing customer accounts and processing payments
- Maintaining core website functionality and performance
- Preventing fraudulent, unauthorized, or unlawful activity
- Complying with legal, tax, and regulatory obligations
- Maintaining proper business and accounting records
4. Payment Processing & PCI Compliance
Payments made through www.softloomcover.com are securely processed by our third-party payment gateway provider, Stripe.
When a customer submits payment information during checkout, certain personal and transaction-related information is collected and processed directly by Stripe for payment processing, identity verification, regulatory compliance, fraud prevention, and transaction administration purposes.
Important Security Notice: Softloomcover does not store complete payment card details or sensitive authentication data on its website servers. All payment handling conforms to industry security standards. Additional information regarding Stripe’s handling of personal data may be found in Stripe’s own privacy documentation.
5. Sharing of Personal Data
We may share personal data only where reasonably necessary for the operation of our business and the fulfillment of customer orders. Recipients may include:
- Payment processing providers (including Stripe)
- Website hosting and infrastructure providers
- Customer communication and support service providers
- Professional advisers (lawyers, auditors, or accountants) where required
- Government authorities, regulators, courts, or law enforcement agencies where required by applicable law
We enforce a strict anti-spam policy: Personal data will never be sold to third parties.
6. International Data Transfers
As an international business serving customers in Europe and multiple jurisdictions, personal data may be transferred to, processed, or stored in countries outside the customer’s country of residence (including Singapore). Where applicable law requires additional safeguards for international transfers, appropriate contractual, technical, or organisational measures will be applied in accordance with legal requirements.
7. Data Retention Periods
Personal data is retained only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy and to comply with statutory legal obligations. The following general retention periods apply:
- Customer Account Information: Up to 7 years after the last customer interaction.
- Order and Transaction Records: Up to 7 years from the date of the transaction (to comply with statutory tax and accounting laws).
- Customer Service Correspondence: Up to 3 years after final resolution of the enquiry.
- Marketing Consent Records: Until consent is withdrawn, and for up to 3 years thereafter for record-keeping purposes.
- Website Analytics and Cookie-Related Records: Generally up to 13 months.
- Cookie Consent Records: Up to 13 months.
Note: Where litigation, regulatory enquiries, audits, or legal claims are ongoing, relevant data may be retained until the matter is fully concluded.
8. Data Security Measures
We implement reasonable administrative, organisational, and technical measures intended to protect personal data from unauthorised access, disclosure, alteration, loss, or misuse. While no method of electronic transmission or storage can eliminate 100% of all risks, personal data is handled using measures considered appropriate to the nature of the information processed.
9. Your Legal Rights (Including GDPR)
Subject to applicable law (including the EU GDPR and Singapore PDPA), individuals may have the right to:
- Request access to their personal data
- Request correction of inaccurate or incomplete personal data
- Request deletion of personal data where legally applicable
- Object to or request restriction of certain processing activities
- Request data portability where technically applicable
- Withdraw consent at any time where processing is based entirely on consent
To exercise any of these rights, please submit a formal request using the contact details provided below.
10. Cookies
Our website uses cookies and similar technologies to support checkout flows and analytics. Comprehensive information regarding cookies, their precise purposes, retention periods, and your consent options is provided in our separate Cookie Policy. Non-essential cookies are only activated where explicit consent has been provided.
11. Children’s Privacy
This website is intended exclusively for use by individuals who are legally capable of entering into binding transactions under applicable law. We do not knowingly collect personal data from children in violation of applicable legal requirements.
12. Contact Information
For any questions regarding this Privacy Policy, your rights, or personal data processing activities, please contact us directly:
- Company Name: UNITED LINEN MANUFACTURING AND SUPPLIES PRIVATE LTD.
- Brand: Softloomcover
- Registration Number: 202101394K
- Address: 8 Gul Street 3, Singapore 629265
- Email: cotton@softloomcover.com
- Telephone: +65 68635023
- Website: www.softloomcover.com
13. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect operational, legal, or regulatory developments. Any revised version will become effective immediately upon its publication on this website.