General Questions
Who operates Softloomcover?
Softloomcover is a premium home textile brand proudly owned and operated by UNITED LINEN MANUFACTURING AND SUPPLIES PRIVATE LTD. (Registration No. 202101394K), a legally registered company in Singapore.
- Company Address: 8 Gul Street 3, Singapore 629265
- Official Website: www.softloomcover.com
- Customer Support Email: cotton@softloomcover.com
- Telephone Contact: +65 68635023
What products do you offer?
Softloomcover offers high-quality cotton and linen tablecloth products designed and intended for residential dining spaces, professional hospitality environments, celebrations, and everyday use.
Ordering & Payment
How do I place an order?
Customers can easily browse products on www.softloomcover.com, add their selected items to the shopping basket, and complete the secure checkout using one of our available payment methods. After an order has been successfully submitted, an automated order confirmation email will be sent immediately to the email address provided during checkout.
Can I change or cancel my order?
If you wish to modify or cancel an order, please contact us as soon as possible at cotton@softloomcover.com. Requests received before an order officially enters our warehouse dispatch process will be accommodated wherever operationally possible.
What payment methods do you accept?
We securely accept the following trusted payment methods:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Supported electronic wallet payment methods made available dynamically during checkout.
Note: Available payment methods may vary slightly depending on the customer’s geographical location and device settings.
When will my payment be charged?
Payment is collected securely at the exact time the order is successfully placed and confirmed through our checkout process.
Processing and Delivery
How long does order processing take?
Orders are generally processed and packaged within 1–3 business days after successful order confirmation. Business days strictly exclude weekends and official public holidays.
How long does delivery take?
For European destinations, delivery generally takes approximately 5–9 business days after dispatch from our facilities. Delivery timeframes are realistic estimates and may vary depending on local destination logistics, carrier operations, customs clearing procedures where applicable, weather conditions, or other unexpected circumstances affecting international transportation services.
Which shipping carriers do you use?
We work exclusively with established international carriers to ensure priority handling, including:
- DHL
- FedEx
- UPS
- Comparable priority premium delivery services (selected based on regional efficiency).
Will I receive tracking information?
Yes, absolutely. Tracking updates are sent automatically to the email address you provided during checkout. Tracking notifications will be issued at all major shipment stages:
- Order dispatch from our facility
- Arrival at carrier international processing facilities
- In-transit updates
- Local delivery activity and final delivery confirmation
What happens if my order is delayed?
If your order exceeds the standard estimated delivery timeframe, please contact our customer support team immediately. We will promptly initiate a formal investigation with the relevant carrier to locate your package. Following the carrier’s review, an appropriate resolution will be provided based on the specific circumstances, which includes a priority replacement shipment or a full refund.
Returns and Refunds
Do customers in Europe have a right to cancel an order after receiving it?
Yes. Customers located within the European Union can fully exercise their statutory Right of Withdrawal within 14 days from the exact date the goods are physically received.
- To exercise this right, simply contact cotton@softloomcover.com before the 14-day window expires.
- Returned items must be sent back within 14 days after your withdrawal notice has been provided.
- Products must be returned in substantially the same unused condition in which they were originally received.
What should I do if my item arrives damaged or defective?
If a product arrives damaged or defective, please contact us immediately via email and provide clear photographs showing the condition of the item and its packaging. Our team will review the information provided and, in accordance with consumer protection laws, a replacement item or a full refund will be promptly provided.
Do I need to return a damaged item?
In most approved cases involving shipping damage or manufacturing defects, clear photographic evidence is entirely sufficient, meaning the damaged item will not need to be returned. Additional information or verification may occasionally be requested only when strictly necessary to finalize a claim.
When will I receive my refund?
Approved refunds will be issued exclusively through the original payment method used for the initial purchase. The time required for funds to reflect in your account varies depending on the policies and standard processing times of your specific financial institution or payment provider.
Customer Support
How can I contact customer support?
Our support channels are fully open and transparent. You can reach us via:
- Email Contact: cotton@softloomcover.com
- Telephone Contact: +65 68635023
- Corporate Address: UNITED LINEN MANUFACTURING AND SUPPLIES PRIVATE LTD., 8 Gul Street 3, Singapore 629265
How quickly will I receive a response?
Customers may contact us at any time via email. We aim to review and respond to all customer enquiries within 24 hours of receipt. Response times may vary slightly during weekends, public holidays, or periods of seasonal enquiry volume.